"Discover Sofia's finest 5 Star hotel" Holiday Inn Sofia

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Holiday Inn Sofia

111 Alexander Malinov Blvd,
Sofia, 1766, Bulgaria

Tel: +359 2 807 0707
Fax: +359 2 807 0708

info@holidayinnsofia.bg

Customer Reviews

"Excellent" Here for 2 day business trip. Hotel is not central but good location for the airport and business park.
Chinatownbhoy
"Great business hotel" I have stayed in Holiday Inn Sofia already few times. It is new and modern.
KaticaWarsaw
Read all Sofia Reviews

Sofia Reviews

We are always wanting to know what our customers think of our hotels.  If you have stayed at the Holiday Inn Sofia then or any other of our hotels why not share your experience with other customers.  Below are some of things our customers have said.

“Excellent hotel”
This hotel is excellent. It's good for both - business and leisure. There is PILLOW MENU in rooms which is a nice surprise and it means that you're going to have a good sleep. Bath is big enough - there is a shower and a bath-tub. There is a piano player during the evening in the lobby bar and it's very relaxing to have a drink after diner. Staff is really helpful and polite and if you need something they will do everything to provide it to you. There is pool, gym, spa. Room Tip: There are rooms with mountain view.
Dobromira P, Sofia, Bulgaria/

svetolavgeorgiev

Thank you very much. I must tell you that my stay at the Holiday Inn Sofia was extremely pleasant. I was impressed by how clean, quiet, and comfortable the hotel was. The food was excellent and the staff was the friendliest and most attentive that I have ever experienced during all my travels within the US, and abroad. Be sure to pass this on to the manager of the hotel because the front desk and restaurant attendants should be recognized for their friendliness.

Jon Albregts
USA

svetolavgeorgiev

Hello,

Please excuse us for the late reply but we are just coming back from our honeymoon.

We would like to thank you for the perfect organization of the wedding. We did not worry about anything related to the organization and everything was at a high level. All guests were impressed by the team and it made us very good impression that all were kind and smiling until the end, even though we stayed until late. The food was also very delicious and all special requests were honoured.

We consider as very big advantages the appartment and the cake.

We will recommend you for other weddings.

Regards

Marina Misheva

svetolavgeorgiev

Dear Sir/Madam. Manager holiday inn SOFIA.
I've been in your hotel last week. And I would like you to know, that your staff service ( Stefi, Todor, Nenena), is extraordinary !!!
As I’m traveling around the world. I didn’t got any help like in your hotel.
Hope to host again in your hotel.

svetolavgeorgiev

I've been in your hotel last week. And I would like you to know, that your staff service is extraordinary !!!

As I’m traveling around the world. I didn’t got any help like in your hotel.

Hope to host again in your hotel.

Koren A.

Hi my name is Mike and I just spent the last few days at your Hotel. I wanted to let you know what a great experience it was for me. You have a very beautiful hotel and all the people working at the hotel were so nice and helpful. I will definitely stay there again when I am back in Sophie. Thanks

Mike H.

I used to stay at Marriott hotels until now. The Holiday Inn Sofia was an outstanding Hotel so I will continue to stay at Holiday Inns from now on. I want to thank the staff at Holiday Inn Sofia for there outstanding service. Best hotel I have stayed at in years.

Steve

"Excellent”

Here for 2 day business trip. Hotel is not central but good location for the airport and business park.

Booked a pick up from the airport and good service. Check in was efficent and courteous. Staff were in general friendly and helpful. Food was very good. Hotel in general and rooms were clean and well maintained.

Would I stay here again - YES

Stayed October 2011, traveled on business

Chinatownbhoy

We would like to thank you very much for all your great support – from hotel booking via the scheduled spick-ups and the organization of the whole conference – everything was just perfect.

We would like to thank also Rosen who, last night, did all his possible to help us out within few minutes with the organization of the transportation of all our colleagues to/from Vodenitzata restaurant.

We are happy to have you as partners and thank you very much again for everything you have done so that our guests could feel comfortable and enjoy their stay in Sofia.

Loutchka and Ivelina

I had read many reviews about the Holiday Inn, Sofia so I knew when we booked this that it was quite a way outside the city centre however it was a bit further than I imagined. 10 Lev in a taxi during the day (approx. £5) and strangely 20 Lev at night coming back to the hotel (£10)
It is easily accessible for the airport also.
I too stayed here for the recent England football match in Sofia and can I say that although there were seventeen of us in total the staff treated us like any other member of the public although they knew we were football fans, sadly this is not something we are used to travelling around Europe from other hotels.
I am a Platinum Member of the chain IHG so use this group nearly always when I travel which is extensively. I have to say that this Holiday Inn sits at the very top of the list without doubt the best hotel in the chain I have ever stayed at.
From the moment you walk in you are greeted by staff with a smile on their faces, which can’t do enough to help you, sadly not often seen these days with hotel staff, which explains why they have numerous awards on display at the hotel reception desk.
We used the restaurant for breakfast which was slightly on the expensive side but this is a 5* hotel. The food was excellent.
Bar prices were fairly reasonable and try as I might I could not get to carry my own beer from the bar to the outside decking area,they isisted each time that they carry the drinks to your table. The staff here are incredibly helpful in every way. We found the staff to be extremely professional and always willing to go the extra mile to make your stay as good as it can be.
The rooms were excellent, spacious, clean good quality fixtures and fittings, fantastic bathroom and toiletries. I note there are some complaints here about the lack of English channels on the TV however BBC world news, Sky News and a few others are ample unless you’re staying in your room all day.
I was really impressed with the spa / swimming pool area, a nice relaxing area and again staff here that try their very best to give you everything you need. Sauna, Steam rooms, large swimming pool, Jacuzzi, (one inside and one outside).
Do not let the reports of it being troublesome to get in and out of the city centre put you off staying here it’s a fantastic hotel, fantastic staff in a nice area which appears to be banking / administration type.
I would not hesitate to return here if I come to Sofia again.

To the manager of the Holiday Inn;
"Well done Holiday Inn Sofia, the best Holiday Inn in Europe!!"

We would definitely return to the hotel if we were back in Sofia.
Stayed September 2011, traveled with friends

Col007

“One of the hotels with the best trained perssonnel in Europe”

Hotel is very nice and comfortable
Extremely clean
Personnel is really professional, polite and customer oriented
All made a business trip very pleasant

Francift

“Great business hotel”

I have stayed in Holiday Inn Sofia already few times. It is new and modern. Located in Mlodost district, in the middle of business park. Great rooms, new and well equipped. Very good gym, with nice swimming pool. Restaurant with good selection of food and wine. Very good conference facilities.

KaticaWarsaw

“Excellent Professional Service, Beautiful Modern Accomodations”

We stayed at the Holiday Inn in Sofia Bulgaria in June and in July when we returned from our family holiday to the Black Sea. We were two adults and four children, ages six and under, including an infant. The hotel has a very modern decor and is extremely clean. Our room was nice and the beds were very comfortable. We ate at the restaurant for breakfast and dinner, and I was impressed with the incredible service we receieved. They served us as though we were royalty. The Shopska salad was delicious and I'm still thinking about it. There is an indoor pool, whirlpool, and sauna as well, which my children and husband enjoyed.

I also must mention the kindness of the staff and management. Our five-year-old daughter fell ill on the last day and had an upset stomach. I won't go into detail, but she got sick in the restaurant and again in front of the elevators. We had to take her back up to our room. The manager called and was very concerned. He even offered to call a doctor for us. As a mother, I was very impressed with the concern and care they showed us. Thank you so much!!

Only stay here if you enjoy being treated with genuine hospitality, kindness, and professionalism. Thanks again!!!

greenmonkey91

“Exceptional hotel - you have to spend at least a weekend there!”
This was our first stay at this lovely hotel, but for sure there will be many more to come!
The rooms are fantastic - very clean, modern, and the view to the Vitosha mountain is superb! It is really quite, as the hotel is away from the city fuss! The swimming pool is very nice, they also offer different type of massages - too bad we didn't have the time to try them!
The staff are absolutely admirable - they are really friendly, always ready to go the extra mile and to make your stay unforgettable! As we were not quite sure where to spend our free time, they recommended us some very nice places! It's pitty we couldn't see all of the sightseeings, but this is yet another reason to come back very soon!
And the restaurant is superb! make sure you try their Roasted Fillet of Beef and Almond Parfait in a chocolate Jacket - you will be thrilled! The breakfast, which was included in the price, is really abundant!
We are planning our next trip to Sofia in the spring season - we will come with our friends this time - and we will make sure we'll book Holiday Inn Sofia again!

jsfr36

“Great hotel for weekend trip to Sofia”
The best leisure club with fantastic pool and outdoor jacuzzy. Very nice summer terrace with TV screens various buffets. The best part is that it is located in very peaceful area but offers free shuttle bus to the city center after 7 p.m. A mountin view and plenty of of walking options. The taxi cost after disco is 5-6 EUR.
p.s. ask the reception to call a legal taxi

Modul8219

“One of the best Holiday Inn Hotel I have ever bin”
This modern style hotel has an outstanding customer orientated and friendly service staff. All rooms, restaurant and swimming pool area are very clean. There is no traffic noise - so I had a very relaxing stay and sleep in this hotel.
For best sleep comfort you get 2 different pillows (soft or hard).

At Breakfast they offer everything you like from a 5 star hotel.

Hotel is directly located at Sofia Business Park, about 15 min to airport and downtown price: 10 - 12 Leva

mhka

“Outstanding Service”

This hotel is unique. Having stayed in many what you might call 'main stream' hotels before I was not expecting such quality and personal service as I received. I was made to feel so welcome by all of its staff. The Manager Anni Petrova is excellent in her role, catering above and beyond what was expected and requested, she was very kind, thoughtful and is proffesionsalism personified. Veronica in the restaurant at breakfast was very friendly and helpful and Yanitza in the restaurant in the evening was especially kind to me as I'm a picky vegetarian and she was very accommodating in my special requests whilst managing a busy night and other guests. The rooms are modern, spacious and clean and the hotel is only a 5-10 min cab ride from the city centre and airport so a great location. There is a nice swimming pool and there was a famous Bulgarian pianist playing the night we ate in the restaurant (Chef- the food was wonderful). I really enjoyable stay for many reasons and we will keep coming back!

HammyTelford

“Probably the BEST Holiday Inn Hotel on the Planet”
Ok - Cards on the table - I have been to this hotel before and was so impressed I wrote my first EVER review. In view of that myself and my partner (who travel to Bulgaria to ski annually) decided 'why not do it again?' So here we are having returned from a two night trip to this hotel; once on arrival into Bulgaria and one night as we left, after a two week holiday in the mountains. This missive records as now my second only ever review; so why do I continue to be impressed?

More cards on the table and a bit of context. I have spent 40 years as a Govt Official (Brit Armed Forces) and have 'Holiday Inn'd and Crowne Plaza'd my way around this Planet of ours an awful lot. Many times to the US (Washington, Houston, Savannah, Biloxi, Boston, San Antonio to name a few), dozens of times in the UK and probably more in Europe and a few elsewhere. So when I say that (in the words of the Carlsberg Lager advert) it's probably the best Holiday Inn on the Planet, I base it on some considerable experience.

So why then - this one? It is absolutely and unequivocally down to the ethos and work ethic of the hotel Management and the way that that has a direct impact on the Staff. I have never seen a team of hotel staff that appear to be so happy doing what they do best. Couple that with comfortable, clean, bright and trendy surroundings and you get close to understanding. Lets face it - 90% of the time if you choose Holiday Inn you know precisely what you are going to get, you are happy with that and thats why you choose them. However every now and then you come across a disaster and you put that down to experience; but how fantastic when you hit upon a jewel in the crown that then takes you up to another level entirely. And this Holiday Inn, in Sofia, does that with style and more!

OK - now some content as I've waxed lyrical enough already. Our flight into Bulgaria got us in at 2 a.m in the morning. Knowing this I emailed the hotel direct making them aware of a very late 'check in' time. I was emailed back by the GM (a singularly impressive and professional Ani Petrova) literally within the hour. She was able to confirm that there would be no problem with that and offered up the services of the Shuttle Bus to pick us up. Bonus (not knowing about the bus), I don't now have to look for a taxi at that time! Check In staff are aware of our arrival, we were looked after royally and into our room with a minimum of fuss. 1st class.

Knowing that our return would coincide with St Valentines Day (and wanting to do something to surprise my other half) I then emailed the GM again asking if it was possible for a few 'surprises' to be organised in our room for our return date. Let me tell you that again there was no hesitation and an immediate reply in the affirmative for everything that I asked for. On the day my expectations were 'blown away' as I got everything I asked for and more in an incredibly stylish manner. Niether I nor my partner are easily impressed but we were both ecstatic and of course, I now have massive 'Brownie Points' are far as my partner is concerned - Bonus!

I could literally go on- when was the last time that you dined in a hotel dining room where you remembered the names of your waiting staff days after the event ? When was the last time you sent compliments to the chef at a Holiday Inn? When have you ever been privvy to incidental music, played live by a well known national icon at a Holiday Inn? Well Sir's and Ladies. Veronika and Yanitza worked tirelessly to provide a 1st class service over both our stays. Our St Valentines Rack of Lamb was fantastic and with a self confessed 'picky' vegetarian as a partner, on a busy themed restaurant evening, the chef was still able to accommodate her with a meal that was not on the menu! And the musical accompaniment was outstanding. You really cannot ask for more. And even when we checked out at 4.30 in the morning the Trainee Front Desk Clerk is cheerful and professional as is the Bell boy who then drives us off to the airport.

On top of all of that - as a result of having made some personal requests I assume, but the GM then made a point of introducing herself to us and it is then that you become immediatly aware of why things are the way they are. A consummate professional, massively impressive and with a character and demeanour that sets her apart from her contemporaries. Ani Petrova IS the Holiday Inn Sofia and IHG's greatest asset. We shall definately be back and I can see no reason at all for not staying every time we come to Bulgaria. We had arrived and left with contented smiles on our faces, massively relaxed and absolutely stress free. Can you ever ask for more?

ndymainphotography

“Best Holiday Inn hotel I've stayed at”
Great Holiday Inn hotel, the best I've seen or stayed at. Seemed like a new build with very modern and clean rooms/ bathrooms. Good service received from the front desk staff, always happy to help with providing information on things to do and ensuring we know where we are going. Gave us their business card to call them if we got lost in the city, nice touch. The room service breakfast was not good and cold when it arrived so can't recommend that, however if you want to eat in the city everything is very cheap. The location is not so good, the taxi ride to the center is 15 mins and even when you get to the center there is nothing really to do in Sofia so unfortunately I can't recommend it for a tourist destination but it was nice for one night. However I would definently recommend the hotel if you need to stay in Sofia.

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